client consulting with agent

Reasons Why You Might Lose Your Real Estate Clients

The life of a real estate agent is pretty much run by the reputation that they have earned over the course of their real estate career.  Unfortunately with the housing market being tough these days the sellers that have hired you might be looking in the direction of another agent and you might not understand the reasoning why.  This article will give you several reasons why agent.  Read on to learn more.

They Have More Questions Than Answers

When clients are left with more questions than answers you might find that your clients have gone elsewhere to find the answers they need or want.  If the clients are being forced to go elsewhere to get answers to their questions you might be about to lose client.  What this means is that they are feeling like they are unsatisfied and even uneducated.  If this is happening you might want to step up your game a little because your commission is probably in danger of being lost.

Clients Want To Understand

The days of the clients sitting around and waiting for the process to be completed is over.  Today your clients want to know exactly what is going on and want to understand the entire process and how it works.  To keep in the good graces of your clients you will want to let them know exactly how the process of selling a home works.  No one likes to just sit around and wait for things to happen and being left in the dark will have them looking for someone else to sell their home.

Listen To Your Clients

No one likes to repeat themselves all of the time.  It is important that you do not repeat your conversations, any emails or debates that you may have had with your clients.  This will leave your clients frustrated and might soon start looking for someone to replace you.

Do Not Be Too Nice

Everyone knows that smiles, gifts and other items are the way to a great client relationship but unless you keep your client happy with the job you are providing you might lose out on that relationship anyway.  When you are working with a client the relationship will only remain a positive one if the job is actually being completed.

The Sellers Can Do It Themselves

With the technology access that everyone has in today’s world it is easy for the client to do the job himself or herself and they might find that they do not need you.  Your customers no longer want to wait around for you to start working for them.  Often times if the customer feels like the job your are doing is not good enough they will turn to places such as Google to do the job themselves.  A perfect example of this is if your client does not feel like you are answering his or her questions they can turn to Google to find out the answer themselves.  After doing this once or twice they will come to realize that you are no longer needed and they will move on.

As a real estate agent and professional it is strictly up to you to keep your clients happy.  You should give each of your clients your undivided attention and give them the answers that they are looking for.  Without this attention they might not think that you are the real estate extraordinaire they once thought you were and they might turn to the computer or another agent for help.

Image via Flickr by Pitbull

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